Delivery
We deliver products Australia wide using StarTrack and Australia Post at a very competitive flat rate starting at $30.00 for items under 5Kg per order, $60.00 for items between 5kg and 15kg per order and $90.00 for order 15kg+. *Please note, before we ship your products we reserve the right to contact you if the shipping costs for your specific order to your specific location is excessive. You will then be able to either cancel your order or accept an increased shipping fee.
We offer options for postage insurance during the checkout process. Postage insurance covers your parcel for any loss or damage during transit once it leaves our warehouse. It's a little piece of mind for a very small cost. If your parcel is lost or damaged during transit please contact us so we can organise a replacement, credit or repair depending on the circumstances. Prices vary depending on your order value, as follows:
orders under $500.00 | $3.95
orders $501.00- 999 | $4.95
orders $1,000.00 -1500 | $6.95
orders over $1,500.00 | $9.95
We always recommend that you put your business address as your delivery address to ensure successful delivery. Alternatively you can select ATL (Authority to Leave) in the checkout and your package will be left at your front door.
Authority to leave - what does this mean?
Our deliveries are tracked and require a signature on delivery. You can choose what happens if no one is at the shipping address when the courier attempts to deliver your order.
If you choose 'yes' for 'Authority to leave' the courier will put the package in a safe place out of the weather according to your instructions.
If you choose 'no' for 'Authority to leave' then the courier will put a card in your post box indicating which local post office (parcels shipped via StarTrack or Australia Post only) or depot you can collect the package from. You will need to provide identification to collect from the post office/depot.
Authority to leave terms & conditions
By ticking the box or selecting 'yes' at the checkout page on the website, apex auto parts agent will leave your parcel at your premises in accordance with your instructions. Please note that the driver does not require a signature often he/she will not try to obtain one so parcels may be delivered without knocking/ringing.
You agree that the parcel is deemed received when left at your premises.
Apex auto parts, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release ‘apex auto parts supply co’ from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.
If you do not give ‘apex auto parts supply co’ Authority to Leave, you will have to be at your premises in order for the delivery to occur.
In stock orders are usually dispatched sameday if ordered before 2:00pm otherwise following business day if after 2:00pm. Out of stock orders shipping will range between 1-7 days based on the origin of the product with the exception of made to order parts. Any orders longer than 7 days will be discussed with you either by phone/email. Domestic shipping times are estimated at between 1-5 business days depending on your location within Australia. Use the tracking information supplied by apex auto parts for accurate ETA's.
Shipping destinations
StarTrack ships goods Australia wide and we use DHL to ship internationally. If your delivery address is outside of Australia, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.
Shipping timing
An automated email will be sent to your email confirming shipping and tracking information once the order has shipped. Any orders including a backordered product will ship out in full once all products are in stock. To arrange a split delivery please contact us. To check ETA of backordered products you can send us a email at “sales@apexautopartssupplyco.com”